CLAIM GUIDANCE

In the Event of A Claim...

Q. I've been in an accident - what now?

A. Start by reporting your claim to our agency. We will need to know the following:

  • When the accident occurred

  • Where the accident occurred (be as specific as possible)

  • How the accident happened

  • What kind of vehicle or vehicles were involved (including the year, make and model)

  • A description of the damage on each vehicle

  • The names and contact information of people involved in the accident

  • The names and contact information of anyone who witnessed the accident

  • The name of the law enforcement agency that responded and the police report number, if police were contacted

Q. I have damage to my property - what now?

A. Call our agency and let us know:

  • When the incident occurred

  • A general description of what happened

  • The location of the damaged property and what was damaged

  • The condition of the home and if it is still livable

  • If temporary repairs are needed

  • If the fire or police department was contacted and which department responded along with any official report number

  • Your contact information and the best time to reach you

If your claim occurs on a weekend or after hours, please feel free to call your insurance company directly to report your claim.

For Your Convenience...

Convenient links to the online claim process for some of our most common carriers:

Safeco Insurance

The Hartford

State Auto Insurance

Homeowner's of America

Foremost Insurance Company

Liberty Mutual

Q. Do I need to protect my home from further damage?

A. Yes, once it is safe to do so, it is your responsibility to protect your property from further damage.

  • Arrange for reasonable temporary repairs such as boarding up broken windows, covering the roof, and removing debris

  • Keep a list of any temporary repairs you make to document the damage and make sure to safe your receipts

  • If possible, place damaged items in a secure are where they can be inspected

  • If your are unsure about an item, include it with the damaged property

  • If you have fire or smoke damage, do not try to clean the damaged items. Sometimes, cleaning things without proper equipment can cause more damage