CLAIM GUIDANCE
In the Event of A Claim...
Q. I've been in an accident - what now?
A. Start by reporting your claim to our agency. We will need to know the following:
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When the accident occurred
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Where the accident occurred (be as specific as possible)
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How the accident happened
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What kind of vehicle or vehicles were involved (including the year, make, and model)
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A description of the damage on each vehicle
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The names and contact information of people involved in the accident
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The names and contact information of anyone who witnessed the accident
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The name of the law enforcement agency that responded and the police report number, if police were contacted
Q. I have damage to my property - what now?
A. Call our agency and let us know:
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When the incident occurred
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A general description of what happened
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The location of the damaged property and what was damaged
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The condition of the home and if it is still livable
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If temporary repairs are needed
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If the fire or police department was contacted and which department responded along with any official report number
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Your contact information and the best time to reach you
Q. Do I need to protect my home from further damage?
A. Yes, once it is safe to do so, it is your responsibility to protect your property from further damage.
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Arrange for reasonable temporary repairs such as boarding up broken windows, covering the roof, and removing debris
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Keep a list of any temporary repairs you make to document the damage and make sure to save your receipts
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If possible, place damaged items in a secure area where they can be inspected
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If you are unsure about an item, include it with the damaged property
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If you have fire or smoke damage, do not try to clean the damaged items
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Sometimes, cleaning things without the proper equipment can cause more damage

If your claim occurs on a weekend or after hours, please feel free to call your insurance company directly to report your claim.

For Your Convenience...
From a mobile device click-to-call links for some of our most common carriers:
Safeco: 800-332-3266
State Auto: 800-776-1853
Hartford: 800-243-5860
National Lloyds: 800-749-6419
