CLAIM GUIDANCE

In the Event of A Claim...

Q. I've been in an accident - what now?
A. Start by reporting your claim to our agency. We will need to know the following:​
  • When the accident occurred

  • Where the accident occurred (be as specific as possible)

  • How the accident happened

  • What kind of vehicle or vehicles were involved (including the year, make, and model)

  • A description of the damage on each vehicle

  • The names and contact information of people involved in the accident

  • The names and contact information of anyone who witnessed the accident

  • The name of the law enforcement agency that responded and the police report number, if police were contacted

Q. I have damage to my property - what now?
A. Call our agency and let us know:
  • When the incident occurred

  • A general description of what happened

  • The location of the damaged property and what was damaged

  • The condition of the home and if it is still livable

  • If temporary repairs are needed

  • If the fire or police department was contacted and which department responded along with any official report number

  • Your contact information and the best time to reach you

Q. Do I need to protect my home from further damage?
A. Yes, once it is safe to do so, it is your responsibility to protect your property from further damage.
  • Arrange for reasonable temporary repairs such as boarding up broken windows, covering the roof, and removing debris

  • Keep a list of any temporary repairs you make to document the damage and make sure to save your receipts

  • If possible, place damaged items in a secure area where they can be inspected

  • If you are unsure about an item, include it with the damaged property

  • If you have fire or smoke damage, do not try to clean the damaged items

  • Sometimes, cleaning things without the proper equipment can cause more damage

If your claim occurs on a weekend or after hours, please feel free to call your insurance company directly to report your claim.  
For Your Convenience...
From a mobile device click-to-call links for some of our most common carriers:
 
Safeco: 800-332-3266
State Auto: 800-776-1853
Hartford: 800-243-5860
National Lloyds: 800-749-6419

A Family Owned Independent Agency Since 1978

© 2017 Shivers & Associates Insurance Agency